Minimum hardware and software requirements

Client Care Desktop v4 is available in two editions:

  • CCD Solo – a single user edition that can be installed and accessed on one machine
  • CCD Server/Workstation – a multi user edition consisting of a single CCD Server and multiple CCD Workstation installations

There are separate hardware and software requirements for the CCD Server and CCD Workstation installations. CCD Solo has the same requirements as CCD Workstation.

CCD Solo and CCD Workstation will install on any machine running one of the operating systems listed below. However, for improved performance we recommend certain minimum specifications for your workstations, which are also detailed below.

 CCD Solo & CCD Workstations  
 Operating systems: Windows XP Home Edition SP2, Windows XP Professional SP2, Windows Vista
 Hardware (minimum recommended)  
 Windows XP  Windows VIsta
  • 1 Gb of RAM
  • 2 GHz Dual Core Processor
  • 10 Gb Hard Disk space
  • SVGA 800 x 600 24 bit monitor or better
  • DVD Drive
  • 2 Gb RAM
  • 2 GHz Dual Core Processor
  • 10 Gb Hard Disk space
  • SVGA 800 x 600 24 bit monitor or better
  • DVD Drive

To support the CCD Server/Workstation edition, a machine is required to run CCD Server. It is recommended that this machine is dedicated to running CCD Server and no other services. It is not possible to run CCD Workstation on the same machine that CCD Server is installed on.

 CCD Server  

Operating systems: Windows XP Professional SP2, Windows 2000 Server SP4, Windows 2003 Server SP2, Windows Server 2008*

Please note, that the SBS (Small Business Server) versions of Windows Server, are not supported for use with CCD. 

 Hardware (minimum recommended)  
  • 2 Gb RAM
  • 2 GHz Dual Core Processor
  • 80Gb Hard Disk space
  • For improved performance use:
  • High-performance bus architecture
  • A SCSI disk drive, preferably one that is compatible with Fast SCSI or SCSI-2. To improve disk-access time, use a SCSI disk drive with RAID.
  • A high-performance network adapter. Consider having two network adapters in the server machine and designate one for RDP traffic only.

* If you are planning to install CCD on Windows Server 2008, please contact our Installation Team for further guidance on 01279 756085

 CCD Server - Connectivity
 VPN
Please note that performance over VPN is completely dependent on the performance of your internet connections.
 Wireless
Using wireless networks with CCD, is not recommended due to the unstable nature of the wireless protocol, and the persistent connection used between CCD Server and Workstation.
Thin Client (Citrix or Terminal Server)
For information on running CCD on Citrix or Terminal Services, please contact our Installation Team on 01279 756085.