Our Helpdesk

The benefit of having one central helpdesk is that you only have to use one phone number and one email address to get support on any of the products you have purchased from us.

We are also increasing the number of cross trained support staff, reducing the time for you to get your issues resolved, regardless of what product you have purchased from us.

The manned support service is available between the hours of 9.00am and 5.30pm (Monday to Friday, excluding Bank Holidays).

The Support Team will assist in all aspects of our software, and wherever possible, resolve your call during the first contact. Should this not be possible, the issue will be escalated, and assigned to one of our internal technical departments, who will endeavour to resolve the issue as quickly as possible. 

The support service is not a substitute for proper training; details of the training courses we offer are available on the Training page.

Support is available via; help material, telephone and email.

Telephone Support: 01279 756 061
email: financialsoftwaresupport@capita.co.uk